Property management clerks are clerks who support the management of rental properties such as condominiums and office buildings. Specifically, they are responsible for a wide variety of tasks, including dealing with tenants and owners, managing contracts and rent, and performing various procedures related to property maintenance and management. For example, responding to inquiries from tenants (residents), arranging and scheduling contractors when repairs are needed, checking the status of rent payments and reminding tenants if they are in arrears, etc. The role also includes preparing monthly reports and submitting them to the property owner, as well as managing and reporting numbers.
Many of these tasks can be handled from home with a computer and a telephone. In fact, in many cases, on-site work such as cleaning and inspections are outsourced to specialized contractors, and it is not uncommon for management company personnel to simply communicate with contractors by e-mail or telephone. Meetings with tenants and owners are also increasingly conducted in person using web conferencing tools (Zoom, Skype, etc.). Important information explanations related to contracts are also becoming possible online (although documents must be mailed in advance), and since the Corona Disaster, the real estate industry has become more open to teleworking.
However, there are some situations where it is difficult to be fully remote. For example, there are still some tasks that require on-site support, such as signing contracts, attending properties before and after move-in, and handing over keys. However, these tasks can be covered by dividing roles within the team and minimizing the amount of time spent in the office or traveling only when necessary. Since basic tenant relations and office work can be done from home, telework-centered property management administrative work has become a realistic option. In fact, there are even "full remote" real estate administrative jobs, opening the way for those living in rural areas to work online.
Let's take a look at a typical day in the life of a telecommuting property management clerk. The following is a model case, but you will work from home in almost the same way as you would work in an office, keeping in touch with your team.
9:00 Start work and morning check - Start up your computer and begin by checking your email. I look over the communications received from tenants and owners during the night and the day before, and pick up those that need to be handled. At the same time, I check today's schedule on the company's chat tool and hold a brief morning meeting with my supervisor and team members. We will share the priority tasks to be performed today and ensure that no tasks are left out.
10:00 Tenant/owner response - If a resident of a property contacts the call center with a problem with a piece of equipment, we will listen to the resident via phone or email and consider how to respond to the problem. At the same time, if necessary, we will contact the repair company to make arrangements. While reporting progress to the owner, we also check to see if there are any other inquiries or requests. Even when teleworking, I mainly respond to phone calls and e-mails, so communication is as smooth as when I am in the office.
11:00 Contract and Property Information Management - If there are any new contracts or scheduled cancellations, we will prepare related documents and prepare to send them out. Using a template for lease contracts and important item descriptions, we input the necessary information and arrange for the mailing of documents that require seals. In addition, I update the database of property information and share information with the recruiting department when vacancies are scheduled to become available. Since this is a clerical position with relatively few opportunities to interact with customers in real time, it is a time when I can concentrate on my desk work.
12:00 Lunch Break - Refresh yourself with lunch at home. Teleworkers have the advantage of being able to use their break time leisurely because there is no commute. You will refresh yourself in preparation for afternoon work.
13:00 Rent Management and Accounting - Check monthly rent payments and perform accounting-related paperwork. Check each tenant's payment status on the management system and remind them by automatic e-mail or phone call if any payment has not been received. Rent management can be done from home by utilizing online bank statements and rental management software. At the same time, I prepare remittances for owners and complete internal paperwork such as expense reimbursements.
15:00 Property Management and Troubleshooting - Afternoons are devoted to property management. I coordinate the schedule for periodic inspections and confirm the progress of renovation work with contractors and receive reports. If there are any new complaints or repair requests from tenants, I examine the details carefully and respond appropriately. In some cases, I will consult with my supervisor or senior staff members and consider solutions. Responding to tenants and troubleshooting are the cornerstone of administrative work, and concentrating on these tasks during this time period will lead to improved tenant satisfaction.
17:00 Daily report and end of work - Record the day's response status in the company system and submit a brief daily report to the team. Any unresolved issues are shared with the team to be carried over to tomorrow, and any items that need to be handed over are communicated to the team. Finally, I confirm the next day's schedule and finish my work around 18:00. The advantage of working from home is that it is easy to finish work at a fixed end time and maintain a good balance between work and personal life.
The above is an example of a property management office worker who works via telework. The actual workload varies from day to day, but you can see that you can efficiently run your business from home using a telephone and a PC. Of course, it is important to always report, communicate, and consult (hōrensō) with team members, and to utilize online meetings as necessary to avoid isolation. As long as you are aware of these self-management and communication skills, you will be able to play an active role at home.
There are some basic skills that you should acquire before jumping into property management administration with no experience. Rest assured, you don't need any specialized knowledge or advanced qualifications to get started, but the following points will make it easier to tackle the job.
PC operation and IT literacy: Basic computer operation is essential, as Word and Excel are often used for data entry and document preparation. Since we also use specialized lease management software and web conferencing tools, it is desirable that you are comfortable with IT. No difficult programming knowledge is required, but you should be familiar with typing and using office software. Some people say that basic PC operation is all that is required, and that no previous experience is necessary.
Communication skills: You will have many opportunities to interact with people, such as responding to inquiries from tenants and reporting to the owner. The ability to explain things clearly and politely over the phone or by e-mail and to listen to what others have to say is required. Since cooperation with sales staff and technical staff is essential within the company as well, communication skills to share information smoothly are a major weapon. In fact, it is said that "even inexperienced workers can easily take on this job and make use of their communication and administrative skills. People with a cheerful attitude and a spirit of hospitality will be relied upon in the field.
Accurate paperwork skills: Since there is a lot of paperwork to be handled, such as rental contracts and important item descriptions, it is important to be able to complete the work accurately and without mistakes. Mistakes in entering numbers such as contract amounts and dates can lead directly to problems with contracts. The ideal candidate is someone who can work with caution and attention to detail. Even if you do not have any special qualifications or experience, being able to "keep up with steady checking and inputting work accurately" is in itself a highly valued point. Those who are confident in their meticulousness and politeness can make great use of this.
Basic Real Estate Knowledge: Detailed legal knowledge is not required to join the company, but knowing the basic terminology and flow of the real estate industry will speed up your understanding of the business. For example, it is a good idea to have a rough understanding of terms such as "deposit and key money," "renewal fee," and "management association," as well as the flow of a lease contract (application - preview - contract - move-in - move-out). Many companies provide training and on-the-job training after you join the company, but it is also a good idea to study by yourself through books and websites to facilitate conversation with those around you. It is also recommended to acquire basic knowledge through the qualifications mentioned below.
Flexible response and problem-solving skills: Unexpected problems can occur in the rental management field. It is important to be flexible and be able to respond to sudden equipment breakdowns or complaints. Even when things do not go according to the manual, you will be required to make calm decisions and consult with your supervisor if necessary. However, there is no need to worry as senior staff will follow up with you in the beginning. In fact, as you gain experience, you will gradually develop your problem-solving skills, so it is important that you have the candor to ask questions and investigate what you don't understand without leaving it at that.
As described above, even if you do not have any special qualifications or advanced skills, basic PC skills, communication skills, and motivation will be enough to challenge even with no experience. In fact, many real estate companies accept people with no experience, and it is said that "real estate administration is an occupation in which it is possible to find and change jobs even with no experience. New graduates can also make great use of the customer service experience and teamwork experience they have cultivated. You can acquire the necessary knowledge while working, so don't be afraid to take the plunge.
Let's take a look at the job market trends for property management clerks in the Osaka area. As it turns out, the need for human resources is very high, and there are many jobs that welcome inexperienced workers. The rental management industry is said to have a chronic shortage of workers, and the effective job-to-job ratio in the real estate industry is higher than in other industries. This means that there are more than 5 job openings for every 1 job seeker, and companies are having a hard time finding workers. For this reason, there are many jobs that state "No experience in any occupation or industry is required" or "New graduates are welcome," and motivated, inexperienced workers are welcomed. In fact, real estate companies strongly feel the need to develop new human resources, and are increasingly hiring people with no experience but with an emphasis on character.
Furthermore, the number of jobs that allow telework is gradually increasing after the Corona Disaster. In the past, the real estate industry was considered "difficult to work fully remotely" due to the large amount of face-to-face work, but in recent years, remote work has become possible for some jobs, and some job postings now clearly state that telecommuting is possible. In recent years, however, remote work has become possible for some jobs, and some job postings now clearly state that telecommuting is allowed. In fact, one job search site found over 200 jobs for "real estate administration (home-based) in Osaka Prefecture," and another job search site listed 15 jobs that matched the criteria of "Osaka Prefecture/real estate administration/remote work OK. This indicates that there are real opportunities for real estate management clerical positions in Osaka that require telework.
However, the range of teleworking and the frequency of work varies from job to job. In some cases, conditions are set in detail, such as "basically at home, but you must come to work during the training period," "X days a week," or "you can come to work after your probationary period. When applying for a job, we recommend that you carefully read the job posting and the company website, and if you have any questions, confirm them at the interview. In particular, if you wish to work "completely from home," it is important to know whether or not you will have to deal with visitors and on-site support.
In general, the job market for property management clerical work in Osaka has a large number of openings and is open to inexperienced workers. There are ample opportunities for new graduates living in the provinces who are looking for work in Osaka. The key will be how well you can be matched with a company that suits you, rather than just surviving the high-stakes competition. In the next section, we will touch specifically on the salary aspects you may be interested in.
What is the salary range for a property management clerk with no experience? As a conclusion, one standard salary range for new graduates with no experience is around 200,000 yen per month. However, there is a range depending on the size of the company and the compensation package.
In most cases, the monthly salary is set around 210,000 to 250,000 yen for positions that require no experience. For example, one position in Tokyo offers 1,700 yen per hour during the temporary employment period (≒about 270,000 yen per month) and 210,000 to 250,000 yen per month after becoming a full-time employee. At this level, annual salary would be approximately 3 million yen (not including bonuses), which is standard for a position starting with no experience at all.
On the other hand, there are jobs that offer higher salaries in order to secure human resources. Some jobs offer "guaranteed monthly salary of 280,000 yen or more even if you have no experience. In fact, one real estate-related company's job offer includes attractive conditions such as "280,000 yen/month with no experience" and "almost no overtime and 2 days off per week," ensuring that you can earn a secure income from the start. Although the competition for jobs with such favorable conditions tends to be high, the shortage of human resources in the real estate industry is one of the reasons for this, indicating that there is room for those with no experience to be given preferential treatment depending on their abilities.
How about the annual salary? For inexperienced to inexperienced real estate clerical workers, one guideline is to start with an annual income of around 3 to 3.5 million yen, including bonuses and various allowances. In the job examples on En-jobchange, the estimated annual salary for "new graduates welcome/real estate administration" is generally set at around 3-5 million yen, and the lower limit is generally around 3 million yen. Of course, in the first year, the salary may be lower than this, and in companies with high incentive programs, it may be higher depending on the results.
If you build up your career, it is possible to get a raise in salary and annual income. For example, there are cases where a person in his/her late 20s who has acquired qualifications such as a real estate agent license and becomes a manager can earn 4 to 5 million yen per year. Some actual job offers include model cases such as "25 years old, annual salary of 4.7 million yen (2nd year with the company)" and "27 years old, annual salary of 5.5 million yen (4th year with the company). Although there are differences in basic salary levels in the industry as a whole between small and medium-sized companies compared to large companies, there is an environment in which employees are fairly evaluated according to their achievements and skills. If you start out with no experience, it is recommended that you first work steadily at the job in front of you and aim to increase your income in a few years by acquiring qualifications to add value to your work.
Compared to Tokyo and other metropolitan areas, the level of income in the Osaka area tends to be slightly lower. This is due to the distribution of the cost of living and the size of companies, but some companies in Osaka cover this by offering generous benefits, such as housing allowances and full transportation allowances, as well as comprehensive treatment. In addition, if telecommuting is possible, the time and commuting costs saved can be considered an advantage, and the non-monetary value can be significant as well. In any case, it is important to choose a company that offers a fair salary level, rather than "I have no experience, so I will have to put up with a low salary. Check not only the monthly salary on the job posting, but also the annual holidays, overtime, salary increase and bonus performance, and other factors to determine if the conditions are suitable for you overall.
After starting your career as a property management clerk with no experience, there are qualifications you should consider acquiring if you want to advance your career in the future. In particular, the following two national qualifications are representative of those directly related to the job.
Real Estate Transaction Specialist (Takken-shi): This is a national certification related to real estate transactions in general and is the most well-known certification in the real estate industry. Once certified, a real estate transaction specialist is able to provide the explanation of important matters required when signing a real estate sales or lease contract, thereby broadening the scope of his/her work. Since a certain number of certified building contractors are legally required at each office, they are indispensable personnel for a real estate company. For this reason, many companies provide a qualification allowance (approximately 20,000 to 30,000 yen per month), which may be advantageous for promotions and salary increases. The difficulty level of the certification is said to be around 15%, but there are many people who take on this challenge on their own with no experience. It is also recommended to acquire a real estate license to broaden your future options, as it is useful not only in rental property management but also in the real estate industry in general.
Rental property manager: This is a relatively new national certification that specializes in the management of rental properties, and was made a national qualification in 2021. It certifies expertise in the management of rental housing, and is positioned as one of the qualifications required for "business managers" in rental propertymanagementcompanies. The registration requirement requires the appointment of at least one business manager. By passing the Certified Rental Property Manager exam and registering as a Certified Rental Property Manager, you can fulfill the qualification requirements to become a business manager, and become an indispensable human resource for a management company. The level of difficulty is said to be slightly easier than that of a registered real estate agent, but the number of examinees is increasing every year. Some companies provide a qualification allowance for those who obtain a certification , and you can expect an increase in income. For example, some companies offer a "monthly qualification allowance of ³,000" or "additional base salary for those with qualifications.
Although these two qualifications cover different areas of work, acquiring both will enable you to acquire consistent knowledge of real estate from contracting to management. In fact, some people say, "A licensed real estate contractor covers the work up to the time of moving into a property, while a licensed real estate rental property manager covers the work after moving in. If you acquire both, you can acquire comprehensive knowledge necessary for real estate transactions. You can choose according to your career aspirations: a certified real estate rental property manager if you want to advance your career in the field of rental management, or a certified real estate home builder if you want to try your hand at sales brokerage or real estate consulting in the future. If you can afford it, you can increase your credibility within and outside the company and raise your market value by taking on the challenge of acquiring both certifications.
Other related qualifications include condominium manager and chief administrator (qualifications related to condominium management), but we recommend the above two qualifications first because of their high affinity with rental management administration. The knowledge gained through studying for these qualifications will be useful in your daily work and will help you gain confidence in yourself. Some companies offer support systems for certification acquisition (such as subsidies for examination fees and celebratory money for passing the exam), so you can actively try to improve your skills while you work.
INA&Associates regards its employees as "human assets," and is committed to the training and development of inexperienced employees.
Furthermore, INA&Associates has introduced a mentor system and systematic on-the-job trainingas a system for training new employees. Senior employees are assigned to each new or young employee to provide one-on-one guidance and support. The senior employee will show the new employee how to proceed with daily work and how to answer the phone, for example, at first, and then practice by role-playing until the new employee is gradually able to put the skills into practice. Mentors provide not only on-the-job guidance but also career counseling and emotional support. Through such extensive on-the-job training, we have created an environment in which even inexperienced employees can grow quickly.
INA&Associates also focuses on teamwork among employees and creating a comfortable workplace. We place importance on creating an atmosphere where even new employees can easily express their opinions and ask questions about things they don't understand, and some people say that "employees get along well with each other and there is a good atmosphere. Employees who join the company with no experience may feel anxious at first, but the culture is such that those around them follow up with each other to eliminate such anxieties. In fact, the entire company is committed to nurturing and retaining human resources, based on the ideas that "we teach skills to new and young employees while working with them to solve problems they face in the field so that they can grow quickly," and that "successful training of new employees leads to lower turnover.
INA&Associates' approach will be a great encouragement for those who are ready to take on the challenge of working in a new company. INA's corporate philosophy is to "Create the future with people in mind, " and we aim to create a society where people's potential is unleashed and valued fairly through technology and creativity. This philosophy is reflected in the training of new employees within the company, which is rooted in a culture of nurturing motivated individuals from zero to professional. INA provides an environment where employees with no experience can quickly develop their skills and grow as professionals in real estate management.
Real estate management administrative work is a field in which even new graduates and those with no experience can take on the challenge. With telework becoming increasingly popular, there are more opportunities for people living in rural areas to work online and develop their careers. The work is mainly resident relations and office work, and basic PC skills and communication skills are all that is required to get started. The daily flow of work is also attractive in that many tasks can be completed from home, making it easy to work at your own discretion.
Salaries generally start in the 200,000 yen range, but you can steadily increase your income as you gain experience and acquire qualifications. Qualifications such as a certified real estate contractor or a certified rental real estate business manager will be a great weapon in your future, and acquiring a wide range of knowledge from real estate contracts to management will increase your career options. Our senior staff who joined our company with no experience have grown into professionals through their efforts.
We encourage you to take the first step forward, cherishing the feeling that "I might be able to do it, too. The world of real estate management administration is waiting for your challenge. Work from home while teleworking and carve out a new career. Even if you start with no experience, with the right effort and support, you can grow into a professional who supports "housing". We hope that your challenge will lead to great possibilities for the future. Why don't you take a new step forward in the real estate industry with us?